Lisvel is currently free during the public beta — no payment is taken, so there is nothing to refund. This policy describes what applies once paid subscriptions launch.
Paid plans (Starter, Pro, Agency) are billed monthly or annually. Payments are processed by our authorized reseller and Merchant of Record, Paddle.com, which appears on your statement and issues your receipt/invoice.
If you are not satisfied, you can request a full refund within 14 days of your first payment for a plan. Email hello@lisvel.com with your order details, or request it directly through Paddle. Approved refunds are returned to your original payment method.
You can cancel your subscription at any time from your account or by contacting us. You keep access until the end of the current billing period, and you will not be charged again. Beyond the 14-day window, amounts already paid for the current period are non-refundable.
Subscriptions renew automatically at the end of each billing period at the then-current price. Cancel before the renewal date to avoid the next charge.
Consumer-protection laws may grant you additional rights (for example, the EU 14-day right of withdrawal). For digital services that begin immediately, you may be asked to consent to immediate access and waive the cooling-off period at purchase; this does not affect mandatory statutory rights.
Questions about billing, cancellation or refunds: hello@lisvel.com.